By: Mark Ziemba
Taking work order requests and follow-up phone calls from tenants to see if those requests have been completed can be time-consuming and a hassle. Would you like to efficiently automate dispatching those work orders,the accounts receivable/billing process to tenants, and the accounts payable process with vendors?
Using SS&C”s SKYLINE Web Work Requests, you can eliminate these tedious manual steps by automating the entire work order request process. At the same time, SKYLINE Web Work Requests will also provide a higher level of customer service to your tenants.
Your tenants will no longer need to call you and describe their work order request on the phone, in a voice message or through e-mail. They will simply log on to your company SKYLINE Web Work Request Portal and submit their request via the Internet. Once your tenant submits the work order request, they immediately receive an automated email from your organization confirming that it has been received. At the same time, you will receive an email stating that a work order request has been submitted.
You then process, dispatch and track the work order automatically within SKYLINE. As you manage the request, the tenant receives additional automated emails to update them on the status of their work order.
This streamlined automation for receipt and processing of work orders within SKYLINE can provide many efficient capabilities within your property management company. In addition, you will be extending a significant additional level of customer service to your tenants, which will improve tenant satisfaction and retention.